Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Because we work with international suppliers, shipping times may vary depending on your location.

Estimated delivery times:

  • United States: 7–15 business days

  • United Kingdom: 7–12 business days

  • Europe: 7–15 business days

  • Canada: 10–18 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the world: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout. We may also offer free shipping promotions on select products or orders.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can track your package.

Tracking information may take 2–5 days to update after your order has shipped.

Delays

While we work hard to ensure timely delivery, shipping delays may occur due to:

  • Customs inspections

  • High demand periods

  • Weather conditions

  • Carrier delays

We appreciate your patience if this happens.

Incorrect Address

Please ensure your shipping address is correct when placing your order. If the address is incorrect, contact us within 12 hours of placing your order.

We cannot guarantee changes once the order has been processed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If this occurs, please contact the shipping carrier directly.

However, we will always do our best to help resolve the situation.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or taxes depending on your country's regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: support@kazerays.com

We will respond within 24–48 hours.